![]() ![]() Staff will forward your request to the Database Administration team, who will contact you with options or further questions they may have.ĭepartments and owners of sites who require 24x7 data backup and restoration services are encouraged to contact the Database Administration team to discuss options, which may include creating an Enterprise MySQL instance for just that site's content and on-call data recovery services. You may be asked to provide information about what steps you have taken to mitigate the need for future data restoration. Include the date and time the incident requiring data recovery occurred and the type of incident that spurred your request. To request data restoration, email Tier 2 Support. ![]() Data restoration may take up to 48 business hours to process. Binary logs are not active, and it is not possible to provide point-in-time recovery. In all cases, data restoration is limited to the previous night's updates. Data restoration services are performed on a case-by-case basis and are subject to review and approval by administrators. The Database Administration team will perform MySQL data restoration in extremely limited cases, such as data loss due to SQL injection or unforeseen corruption. If you need to back up or restore your data for any purpose (development, transference from production to test, etc.), you should take advantage of the functionality and tools that MySQL Workbench offers (for example, mysqldump or Data Export and Import Wizard). These backups are retained for 14 days for service-wide disaster recovery purposes. MySQL for Sitehost uses the MySQL Enterprise Backup features on a nightly schedule. ![]()
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